{"id":109823,"date":"2020-05-06T09:46:15","date_gmt":"2020-05-06T13:46:15","guid":{"rendered":"https:\/\/www.alstedefarms.com\/?page_id=109823"},"modified":"2024-12-14T00:38:59","modified_gmt":"2024-12-14T05:38:59","slug":"order-online-faq","status":"publish","type":"page","link":"https:\/\/www.alstedefarms.com\/shop-at-alstede-farm-store\/order-online-faq\/","title":{"rendered":"Order Online FAQ"},"content":{"rendered":"<div id=\"page-title\">\n<h1 class=\"wpb_wrapper\">questions &amp; answers<\/h1>\n<\/div><h2 class=\"wp-block-heading\">Shopping on our Online Store<\/h2><div class=\"gb-container gb-container-ec93a781 gb-accordion\">\n<div class=\"gb-container gb-container-d0a6d4a3 gb-accordion__item gb-accordion__item-open\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-e30f3279 gb-accordion__toggle gb-block-is-current\" id=\"gb-accordion-toggle-e30f3279\"><span class=\"gb-button-text\">Can I place an order online?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-f2973d8a\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-f2973d8a\">\n<p>You sure can. Please click on the Order Online tab at the top of the page to visit the farm store.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-32093360 gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-3794dc4b gb-accordion__toggle\" id=\"gb-accordion-toggle-3794dc4b\"><span class=\"gb-button-text\">Can I place an online order and pick up the contents at a nearby farmer&#8217;s market?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-0ea3f87d\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-0ea3f87d\">\n<p>Yes, you can. Please refer to the list of Farmers Markets we attend by clicking\u00a0<a href=\"https:\/\/www.alstedefarms.com\/farmers-market-schedule-at-a-glance\/\">here<\/a>. All orders for Farmers Market pickup must be placed at least 24 hours prior to the opening of the market in order to guarantee delivery.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-962b9835 gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-68c38d3e gb-accordion__toggle\" id=\"gb-accordion-toggle-68c38d3e\"><span class=\"gb-button-text\">How do I choose the option of picking up my order at a farmer&#8217;s market?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-605047b5\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-605047b5\">\n<p>Please go about shopping\u00a0on our website as usual and when you arrive at the Checkout page, please select the Farmers Market Pickup tab and then choose the Farmers Market location from the drop down menu. You must choose the Farmers Market Location in order to proceed with the placing of the\u00a0order.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-37d09a2c gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-f0952675 gb-accordion__toggle\" id=\"gb-accordion-toggle-f0952675\"><span class=\"gb-button-text\">What do I do once I am at the farm store?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-872b8bd7\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-872b8bd7\">\n<p>Browse through categories while reviewing the products available. You can place an item in your cart right from the product overview page.<\/p>\n\n<p>If you wanted more information about the product itself, you can click on the product for a detailed description.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-c3d6528a gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-fac7d60d gb-accordion__toggle\" id=\"gb-accordion-toggle-fac7d60d\"><span class=\"gb-button-text\">I have completed my shopping and now all products are in the cart, now what?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-9810847b\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-9810847b\">\n<p>Click on the grocery cart image in the top right corner to review your cart.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-2dcd6bfe gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-8b30f6cb gb-accordion__toggle\" id=\"gb-accordion-toggle-8b30f6cb\"><span class=\"gb-button-text\">Everything in my cart looks good, what is the next step?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-0f13efd8\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-0f13efd8\">\n<p>Proceed to Checkout by clicking on the link in the bottom right hand side of the page.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-af7d0b3a gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-30498b73 gb-accordion__toggle\" id=\"gb-accordion-toggle-30498b73\"><span class=\"gb-button-text\">I am on the checkout page, where do I go from here?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-ea375b00\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-ea375b00\">\n<p>If you are a returning customer, please enter your username and password and hit submit. Once submitted, your details will appear automatically. Please select delivery method, check off the box that you have \u201cread and accepted the terms &amp; conditions\u201d and then place order<\/p>\n\n<p>If you have not purchased anything from us in the past, please scroll down to the billing details section and fill out the following areas:<\/p>\n\n<p><em>First and Last Name<\/em><br><em>Zip Code<\/em><br><em>Address<\/em><br><em>State<\/em><br><em>Town\/City<\/em><br><em>Phone Number<\/em><br><em>Email Address<\/em><br><em>Create Password<\/em><br><em>Confirm Password<\/em><\/p>\n\n<p>Once complete, choose your delivery method, check off the box that you have \u201cread and accepted the terms &amp; conditions\u201d and then place order<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-f52535ab gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-a9b291e4 gb-accordion__toggle\" id=\"gb-accordion-toggle-a9b291e4\"><span class=\"gb-button-text\">I placed the order and it brought me to the credit card information page, what do I need to do now?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-c076e057\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-c076e057\">\n<p>Please enter your credit card number, expiration date, and code number from the back of your card. Click on the pay now box and your order is complete.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-2a77791f gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-0ac7a288 gb-accordion__toggle\" id=\"gb-accordion-toggle-0ac7a288\"><span class=\"gb-button-text\">I completed my order, will I receive a confirmation email?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-9abb586f\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-9abb586f\">\n<p>Yes, a confirmation email will be sent to the email address you provided when you placed the order.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-bed58c90 gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-cd3ae910 gb-accordion__toggle\" id=\"gb-accordion-toggle-cd3ae910\"><span class=\"gb-button-text\">Is there a fee for curbside pickup or delivery?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-e018be15\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-e018be15\">\n<p>Yes, there are fees for both options:<\/p>\n\n<p>Delivery Zone 3: $35.00 with minimum of $100 order<\/p>\n\n<p>Curbside Pickup Fee: $5.00<\/p>\n\n<p>Local Delivery: $10.00<\/p>\n\n<p>Delivery Zone 2: $25.00 with minimum of $100 order<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-de82a77d gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-2d2b6014 gb-accordion__toggle\" id=\"gb-accordion-toggle-2d2b6014\"><span class=\"gb-button-text\">Can I cancel an order placed online?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-4df8a1ac\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-4df8a1ac\">\n<p>Yes, you can cancel an order you placed online by calling our office. Still though, you will lose the fee associated with your order.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-334b9b5e gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-afd7a7fe gb-accordion__toggle\" id=\"gb-accordion-toggle-afd7a7fe\"><span class=\"gb-button-text\">I want to add to an order I already placed, what do I do?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-4a58bc3d\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-4a58bc3d\">\n<p>You will need to place another order online.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-81246a57 gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-8731ddd1 gb-accordion__toggle\" id=\"gb-accordion-toggle-8731ddd1\"><span class=\"gb-button-text\">When will I be notified that my order is ready for curbside pickup?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-7aba0fad\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-7aba0fad\">\n<p>Our philosophy here at Alstede Farms is that all orders placed will be ready the day that they are purchased. Once your items have been shopped and packed, someone at our farm will give you a call letting you know you can come pick up your order as well as your order number.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-778658e2 gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-f54bb962 gb-accordion__toggle\" id=\"gb-accordion-toggle-f54bb962\"><span class=\"gb-button-text\">I have arrived at the farm to pick up my order, what should I do?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-f63fd869\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-f63fd869\">\n<p>Park in one of the spots just outside the store and give us a call letting us know that you have arrived. Please give us your order number, last name, and the make and color of your vehicle.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-b0b19ff3 gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-830e5681 gb-accordion__toggle\" id=\"gb-accordion-toggle-830e5681\"><span class=\"gb-button-text\">I chose to have my order delivered, what happens next?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-4601dc26\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-4601dc26\">\n<p>Once your order is packed and on the delivery van, you will receive a call letting you know your order is on the way.\u00a0 All orders will be left by your front door unless otherwise noted in the notes section of your order.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-91c782f2 gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-b2eee1fe gb-accordion__toggle\" id=\"gb-accordion-toggle-b2eee1fe\"><span class=\"gb-button-text\">Do you substitute products if certain purchased products are unavailable?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-b3d96fbb\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-b3d96fbb\">\n<p>Yes, we allow our team members to make comparable substitutions if certain items are unavailable.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-3a04b262 gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-d9099a40 gb-accordion__toggle\" id=\"gb-accordion-toggle-d9099a40\"><span class=\"gb-button-text\">What are comparable substitutions?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-3c118544\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-3c118544\">\n<p>Gala Apples for Pink Lady Apples<\/p>\n\n<p>Turkey Pot Pie for Chicken Pot Pie<\/p>\n\n<p>Raspberry Muffins for Blueberry Muffins<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-bc25f98a gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-cedfb17f gb-accordion__toggle\" id=\"gb-accordion-toggle-cedfb17f\"><span class=\"gb-button-text\">I received my order but there are missing items or items that do not look good. What do I do now?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-e1ca34ce\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-e1ca34ce\">\n<p>Our standards for quality control are high and we have implemented strategies that are highly effective. Still though, there are going to be sometimes when orders are overlooked as with human error. If this happens, please give us a call and we will gladly discuss all your options. Our goal is to always correct mistakes and make everything whole.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-845498df gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-a6ab9a82 gb-accordion__toggle\" id=\"gb-accordion-toggle-a6ab9a82\"><span class=\"gb-button-text\">My order did not go through, what do I do now?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-369592db\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-369592db\">\n<p>Please give us a call so that we can discuss how to move forward.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-328693fd gb-accordion__item\" data-transition=\"slide\">\n<button class=\"gb-button gb-button-99a0897e gb-accordion__toggle\" id=\"gb-accordion-toggle-99a0897e\"><span class=\"gb-button-text\">Is the farm store open?<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" width=\"1em\" height=\"1em\" aria-hidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n<div id=\"gb-accordion-content-990aa7a4\" class=\"gb-accordion__content\"><div class=\"gb-container gb-container-990aa7a4\">\n<p>Yes, the farm store is open from 9-6 everyday with senior and at-risk hours from 8-9.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>questions &amp; answers Shopping on our Online Store You sure can. Please click on the Order Online tab at the top of the page to visit the farm store. Yes, you can. Please refer to the list of Farmers Markets we attend by clicking\u00a0here. All orders for Farmers Market pickup must be placed at least &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Order Online FAQ\" class=\"read-more button\" href=\"https:\/\/www.alstedefarms.com\/shop-at-alstede-farm-store\/order-online-faq\/#more-109823\" aria-label=\"Read more about Order Online FAQ\">Read more<\/a><\/p>\n","protected":false},"author":3025,"featured_media":0,"parent":66467,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"class_list":["post-109823","page","type-page","status-publish"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Order Online FAQ | Alstede Farms | NJ<\/title>\n<meta name=\"description\" content=\"Fruit picking farm in NJ, Alstede farms, csa-faq, questions &amp; answers, Freshly Inspired Community Supported Agriculture. 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